Delivery Information

Delivery Policies

Humshopper ensures that the fastest and most efficient dispatch & delivery chain is in place to get your orders to you as swiftly as possible from our warehouse. The goods will be delivered within -5 working days from the date of dispatch for all deliveries within India and within 5-7 working days for all deliveries outside India. On dispatch we will send you a mail giving you the details of the courier service used.

Delivery area

Humshopper.com delivers to more than 20000 Pin Codes within the geographical boundary of India. 

 

Delivery methods

Humshopper.com dispatches all parcels using a courier chosen according to your order or the type of products sold on Humshopper.com, to offer you fast and reliable delivery. You can track your delivery via the My Account / My delivery page.

Charges

For deliveries within and outside India, charges will variable depending on your parcel's location, weight, volume, fragility and the value of your order. 

Cash on delivery

Cash on delivery option is available only in India and for amounts less than Rs.1,0000 If the chosen mode of payment is cash on delivery, a variable convenience charge will apply below amount o Rs. 900. You can view the delivery charges at the time of payment. These are over and above the selling price of the product. You can also view the delivery charges in the invoice or My order section.

Delivery problems

Despite our best efforts and those of our courier, certain issues can arise before your parcel is delivered. In order to guarantee you seamless service quality, Humshopper.com promises to do its best to find the causes and resolve the problem in a timely manner.

What should I do if I cannot track my order online?

Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically. You can then follow your parcel's progress on our website by going to the My Account / My orders / Delivery tracking section. If you are unable to view any information regarding your parcel, we recommend that you contact us so we can follow up on your order at care@Humshopper.com or call us at our customer care numbers or by logging to our courier partner's website.

What Happens if I am not Available to Receive my Parcel?

Should you not be present when our courier attempts to deliver your parcel, a card will be left for your information. A second attempt will automatically be made after 48 hour, along with a card. After the second attempt, our courier will hold on to your parcel for 7 days awaiting further instructions from the recipient before returning your parcel to Humshopper.com. Once the parcel has been sent back to us, you must wait until it arrives in our warehouse. We will redispatch it to you as per your instructions.

What should I do if I receive a damaged parcel?

If when you receive your parcel, you notice that it is damaged you should refuse to accept it. All parcels are guaranteed to be in perfect condition when they are dispatched from our warehouse, complete with security tape that should be visible and intact. Send us an e-mail at care@Humshopper.com stating that you have refused to accept the damaged parcel within 2 days of receiving the parcel. Please send us the parcel. It should reach us within 7 days. Incase we don't have stock at that point in time we will issue a credit note for the amount paid.

I Have Only Received Part of my Order

Please be aware that your order may be dispatched in separate parcels and on different dates. If you have only received a part of your order, we recommend you visit the delivery tracking page in the My Account / My orders section. If shipment is still ongoing, your missing items will almost certainly be delivered shortly. If the shipment dates have lapsed and you have not received your entire order, please contact us by sending a mail to customer care at care@Humshopper.com

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